Refund & Returns Policy

We want you to love your order. Please read this policy carefully before purchasing.

Personalised Products

Because personalised products are made specifically for you, items with a custom name or personalisation cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your order. Include your order number, a clear description of the issue, and photos or videos showing the problem.

Change of Mind

We do not accept returns for personalised products due to change of mind, incorrect name entry by the customer, or choosing the wrong item after checkout.

Customer Name Personalisation

Please enter the exact name you want printed on your blanket before checkout. We are not responsible for spelling mistakes submitted by the customer.

Refund Approval

Refunds or replacements are reviewed case by case. If approved, we may offer a replacement, store credit, or refund depending on the situation.

Return Shipping

If a return is approved, we will confirm whether the item needs to be returned and provide instructions.

Sale & Promotional Items

Promotional items may be subject to the same return rules, especially where products are personalised.