Shipping Policy

Thank you for shopping with Stop&Shop.co.za.

Order Processing

Orders are processed before they are dispatched. Processing includes order confirmation, payment confirmation, quality checks, and packing. For personalised items, processing may take slightly longer because the custom name must be prepared correctly.

Delivery Time

Delivery takes 7–11 business days after your order has been processed.

This means the delivery window starts once your order has been processed and handed over for dispatch, not necessarily from the exact time the order was placed.

Delivery Area

We deliver nationwide within South Africa.

Free Delivery

Free delivery may be offered during promotional periods. If free delivery is available, it will be shown on the website, product page, cart, or checkout.

Tracking

Where tracking is available, tracking information will be shared once your order has been dispatched.

Incorrect Delivery Details

Please make sure your delivery address, phone number, and email address are correct at checkout. Stop&Shop.co.za is not responsible for delays caused by incorrect or incomplete customer details.

Delays

While we do our best to deliver within the estimated timeframe, delays can happen due to courier volumes, public holidays, customs, supplier delays, weather, or circumstances outside our control.